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Questions & Answers

FAQs This page is purposed to answer many of the basic questions you may have about Student Computing at PBU.  If, after browsing this page, you still have questions, please feel free to contact our staff at student.computing@pbu.edu. We've broken down the questions into categories to help you find your answer more quickly. They are as follows:


General Questions

Q: What if I already have an e-mail address and don't want another one?

A: If you already maintain an account with some other Internet provider or e-mail service and don't want to change addresses, you have the option of having all mail from your PBU account forwarded to your preferred account.  You would only need to log in once and set it to autoforward.   That way you will have a working PBU address where you can be reached, but you may also continue to use your personal account. 

Q: Why do I have to maintain a PBU e-mail account  when I already have an account with another service provider?

A: We regularly use e-mail to communicate with the entire student body, and therefore it is imperative that we are able to easily and efficiently manage all of the addresses for students.   

Q: How long will I be entitled to an email account at PBU?

A: Once you enroll as a student, your account is yours for life! You can keep it as an alumni and use it indefinitely.

Q:I plan to buy a computer on my own and bring it with me to PBU. What do you recommend?

A:  The answer to this question will really depend on your own personal needs. Most basic systems on the market today will be serviceable for basic word processing, email and Internet use. Most online services offered at PBU are web-based now, so compatibility problems are becoming less and less frequent. We do recommend purchasing a laptop rather than a desktop so that you can use it in class and around campus while efficiently using the space in your dorm room.

Q:Does PBU offer wireless connectivity?

A:  Yes! We have steadily been adding wireless access points around campus, and coverage is now available in most key places. Connectivity in the on-campus dormitories is provided exclusively via wireless. To connect in your dorm room, you will need a computer with wireless capabilities.

Q:What wireless standards do PBU support or recommend?

A:  If you are in the market for a laptop or a wireless card to go with your current laptop or desktop computer, we recommend the 802.11g wireless protocol. Our wireless access points are backwards compatible to the 802.11b standard, so either will work, but 802.11g may offer slightly better performance.

Q: Will the Penndel dorms be connected to the campus network?

A: There are currently no plans to offer connectivity in Penndel through our campus network. The Penndel dormitory complex is primarily private apartments for upperclassmen, married students, graduate students, and faculty/staff housing. These residents have the flexibility to choose an Internet provider of their choice.

Q: What connectivity options are there in Heritage Hall?

A: Heritage Hall is fully equipped with wireless services. No wired connections are available, so all Heritage Hall residents desiring Internet connectivity will need wireless capabilities on their computer. If you plan to reside in Heritage Hall and your computer is not currently equipped for wireless, you may want to purchase a wireless card compatible to the 802.11g standard.

Q: What level of technical support will be available from PBU's staff?

A:PBU's Technology Services Staff supports the various University web-based applications and will make sure you can get connected to the Internet. 

Q: Where can I find a listing of the web-based applications provided by PBU? A: The Student Computing "Getting Started" brochure is a helpful resource. It lists the various student applications, URL addresses, support information, and a listing of the Wi-Fi hotspots. The brochure is included in all new student packets and is also available from the Technology Services department.

Q: Will I be able to use my laptop in class?

A: Yes! Our Biblical Learning Center classroom building offers wireless connectivity. Power outlets are available in the floor at nearly every desk in the entire building.

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This page was last updated on August 26, 2009

 

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